I had to call BCBS about an employee's coverage and after waiting on hold for an eternity I talked to a young lady who apologized that I would probably have to be transferred several times before we found the person who could help me. I replied that it was probably one person, in a small cubicle in the basement, and no one even knows he exists. She replied "and looking for his red stapler."
Cracked both of us up.
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